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Ideal
for:
- Destinations
that operate their own call center or out-source call center
services
- Providing
call center agents with access to detailed property
information, maps and rates for real-time reservation
properties
- Selling
special discounted rates and packages loaded into EventHERO
Features
- Unique user name and
password can be set up for each call center agent
- Customized news, messages
and updates can be posted in call center "Start Page"
- Calls are initiated by
clicking a "Start Call" button
- Each call is tracked by
call center agent
- Reservations are tagged by
call center agent
- Calls are timed for
tracking purposes
- Lodging search can be
conducted by city, region, category or event
- Detailed property
information, maps and photos can be accessed for each property
when available
- Ad source questionnaire can
be displayed at the end of the call to track advertising
productivity
- Call reason questionnaire
is automatically displayed at end of call to track results of
each call
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