• What is your privacy policy?
  
• Is TravelHero.com Y2K compliant?
  
• How do I make hotel or motel reservations?
  
• What is the difference between "Request Reservation" and "Check Availability"?
  
• How do I cancel hotel or motel reservations?
  
• How do I make an airline reservation?
  
• How do I make a rental car reservation?
  
• Can I find lodging in countries outside North America?
  
• What is the travel store?
  
• Is this a secure site
  
• What will I find under related links?
  
• What is the difference between black and blue listings
  
• On what system are hotels and motels rated?
  
• Are the listed room rates accurate?
  
• Are room reservations guaranteed?
  
• Disclaimer

How do I make hotel or motel reservations? Using our geographic lookup directory, find the city in which you want to stay. Choose from one of the properties listed and while you are on that properties page, click on the link that says "check availability" for online reservations, or "request reservations" for those properties set up to do email reservations. A property that says "check availability" allows you to check availability for the dates you require, book the reservation, and get a confirmation number returned immediately. A property that says "request reservations" is set up as an email reservation. You simple fill out the request form presented and we check availability and book the reservation for you. We then email the confirmation number to you. If the lodging you requested is not available we make recommendations for similar accommodations that are available. [TOP]

What is the difference between "Request Reservation" and "Check Availability"? TravelHero uses two systems to process our customers' hotel reservation requests. Our Green Checkmark system provides instant confirmation of room reservations through a connection to the property's central reservations computer. Properties with this feature are indicated in our listings with a green checkmark to the right of the property name. A reservation can be made at one of these properties by clicking the "Check Availability" button on the property home page. Our other system is an email reservation system. This system is used with hotels which do not have their central reservation computers tied into the Internet (and for those properties which are not computerized). Reservations can be made at these properties by clicking the "Request Reservation" button on the property home page. This will lead you through our Email Reservation Wizard where you will provide us with information required to request the reservation on your behalf at the hotel. This information includes your name and address, phone number arrival and departure dates, and credit card guarantee information. Please note, your credit card is never charged by TravelHero. The credit card is used only to guarantee your reservation, and is not charged at the time of the reservation request unless the property requires a deposit (in which case, we will secure your approval before the deposit is charged by the hotel). You always have the option to cancel our quote without penalty within 24 hours of confirmation being sent to you. Email reservations are processed by our trained travel professionals as quickly as possible, usually within 24 hours. Once confirmation of the reservation has been received by TravelHero from the hotel, you will receive an email message with your itinerary information, reservation confirmation, cancellation information, and the charges to be billed to your credit card exclusive of applicable taxes. Remember, TravelHero will never charge your credit card for room reservations. All charges to your card are made by the individual property. Please see our Privacy Policy and our Secure Site Guarantee elsewhere in this FAQ for more information about our commitment to protecting your privacy and preventing fraud. [TOP]

How do I cancel hotel or motel reservations? Use the "Cancel Reservation" button on the left navigation of our site. Take a moment to read the short instructions. Remember to enter the string "HERO" following your confirmation number. If your Internet link is down and you need to cancel a reservation at the last minute, it would be a good idea to phone the property to obtain a cancellation number directly from them. Remember, your room is guaranteed to be available by the hotel, and to do that they require appropriate cancellation notice. In many cases that is by 6 PM the day of arrival. Look at that property's cancellation policy on their page in our directory when making reservations. DISCLAIMER: Cancellation numbers are your proof that the property indeed did cancel the reservation and are necessary to dispute any credit card charges. Cancellation numbers will be provided by email to our clients (except when you call the hotel directly, in which case be sure to ask for a cancellation number). If you do not receive an email cancellation number within one business day you must contact us. Non receipt means there is a problem identifying your reservation or the cancel request was within the property's penalty period. Neither TravelHero nor the property will be liable for credit card charges when a cancellation number has not been assigned. [TOP]

How do I make an airline reservation? Airline reservations can be made by logging on to our computer reservations system in the airlines section of our website. The CRS is provided by our global partner, Wholesale Travel Network (WTN). Once you've logged on, you will be presented with options which will allow you to specify the date and time you'd like to travel, your departure and arrival cities, and preferred airlines (if any). You'll be presented with a number of fares which meet your criteria. Once you've made your choice, you can book the reservation online and receive an instant confirmation of your travel plans. [TOP]

How do I make a rental car reservation? Rental car reservations can be made by logging on to our computer reservation system in the auto rental section of our website. The CRS is provided by our global partner, Wholesale Travel Network (WTN). Once you've logged on, you will be presented with options which will allow you to specify the city in which you would like to reserve your rental car. You'll be presented with a number of options which meet your criteria. Once you've made your choice, you can book the reservation online and receive an instant confirmation of your travel plans. [TOP]

Can I find lodging in countries outside North America? Yes. With over 90,000 properties in North America it's been a big job to provide good information on each of them. Due to popular demand we've been adding other countries to our database, and now list properties in more than 18,000 cities in 180 countries. We take pride in the breadth and depth of our database, and we are working diligently to reach the same level of comprehensiveness abroad as we have in North America. [TOP]

What is the travel store? TravelHero.com has partnered with RWG, LLC to provide our visitors with necessary travel-related products conveniently and econmoically. Among the products available are luggage items, personal organizers, electricty converters, dictionaries, and other products a business or leisure traveler may require. These items are generally speaking difficult and expensive to find through traditional retail or catalog outlets. All transactions are processed over our secure server and are backed by our Secure Site Guarantee as well as any manufacturers' warranties which may apply. You can browse the store by clicking here. [TOP]

Is this a secure site? Yes. We take fraud and protection of your privacy very seriously. We use Verisign for your protection, and your credit card information is accessible only by our authorized travel agents and the hotels’ reservation systems. Our site is 100% secure, and we guarantee that with the best anti-fraud policy in the business. In our nearly four years of accepting and processing credit card transactions online, we’ve NEVER had a case of fraud. Not one. That’s why we are so confident in our system, and that’s why we’re able to offer you this guarantee:

In the unlikely event that your credit card is used on our secure server and you didn’t authorize it, follow the reporting procedures of the card issuer, and contact us immediately. Many credit card companies will cover all of the charges that result from unauthorized use of your cards, and your maximum liability under the Fair Credit Billing Act is US$50.00.

If your credit card company does hold you liable for unauthorized charges made as a result of your credit card transaction with TravelHero while using our secure server, we will reimburse you for your remaining liability, up to the maximum of US$50. That means you’ll never be liable for a single nickel of an unauthorized charge to your credit card made on our web site.[TOP]

What will I find under related links? Related links can be found on most state and city pages. They provide links to travel related sites, such as, local Chambers of Commerce, as well as area attractions, state, and national parks. You may select a link from the drop down box. Your browser will open a new window with the new website. Closing that window will return you to TravelHero.com.[TOP]

Why do you have some properties that are not hypertexted? (Listed in black with name and address only.) These hoteliers have not yet provided us with information about their properties. However, in an effort to make this the most usable accommodations site for North America we list all of the accommodations in each area. We will have the most luxurious to the super economy. If you need a room, this is the site to go to. (Incidentally, we are continuing to gather information on these properties, and new ones, on a daily basis). [TOP]

On what system are hotels and motels rated? All property ratings are provided to us by the properties themselves. [TOP]

Are the listed room rates accurate? Room rates provided on this site represent customary low to high ranges for the property, and therefore should reflect seasonal adjustments. Accommodation rates change often to account for high and low traffic periods in the industry. When your reservation is confirmed you will be notified of the amount to be charged to your credit card. All rate quotes are exclusive of applicable taxes. TravelHero.com never charges your credit card for hotel room reservations. All charges are made by the individual property.[TOP]

Are room reservations guaranteed? All reservations made from this site require a credit card number so that the room can be guaranteed for you by the hotelier. This allows you to arrive late and still have a room. Remember that a room not canceled with appropriate notice to the accommodation property can result in charges to your credit card. Cancellation policy differs from property to property, so be sure to read the cancellation policy on the hotel’s home page in our site. [TOP]

Disclaimer: TravelHero.com, has the right to make changes or deletions of information contained within its site without prior notice. Any reference made to other products or services or links does not, in any way, constitute or imply its endorsement by TravelHero. These references are made as a convenience to the user and TravelHero does not control and cannot guarantee the accuracy and content of the materials provided by other agencies or organizations. The user assumes all risk and responsibility for the use of material provided on this site and on the Internet in general. TravelHero provides no warranties of any kind, either express or implied, for the use of information contained herein, nor assumes any liability for incomplete or inaccurate information. [TOP]